Welcome to Buyandcarry Online Shopping Store !

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Frequently Asked Questions


Measurement

To ensure that the quantity we give is consistent, we often weigh our products in kilograms, as opposed to the public market where vendors frequently tamper with the measuring bowls.



Privacy and Security

We take data privacy seriously and have security measures in place to protect your personal information.


Yes, Buyandcarry ensures 100% secure payment processing for your peace of mind.



Shipping

Express shipping takes 5-7 working days while Standard shipping takes 10-15 working days.


We offer Doorstep delivery to all our esteemed customers


In less than 7 days



Orders & Return

We are delighted to customise your orders. Please fill a custom order request form and we will get back to you. (Custom orders may attract additional service charge)


Fresh vegetables will be available on pre-order


As soon as the seller receives the returned item.



Payments

3 days after the product(s) has gotten to the buyer


The email address you provide will be used to send you an acknowledgement of your order and payment.


We provide a secure payment process for both vendors and customers. When a customer places an order, the payment is held securely. Once the order is successfully delivered and confirmed, the payment is released to the vendor, minus any applicable fees.


At Buyandcarry, our payment process is designed to provide you with a seamless and transparent experience. When a customer successfully places an order for your product and the product has been delivered to our order fulfillment office in good condition, we follow a structured payment process.

70/30 Payment Ratio: We operate on a 70/30 percent (%) payment ratio. This means that you will receive your payment in two parts.

70% Initial Payment: Within 48 hours of successful product delivery, including local delivery costs, you will receive an initial payment of 70% of the total product value. This payment is made to you as a partial payment and signifies the completion of the first phase of the payment process.

30% Final Payment: The remaining balance of 30% will be issued to you within 72 hours after the customer has received the order and confirmed that it meets their expectations. This final payment is contingent on the customer's satisfaction with the product.

Our payment process ensures that you receive a substantial portion of your earnings quickly and the remaining balance once the customer has verified the quality of the product. We are committed to offering a fair and secure payment experience to both our vendors and customers.

 


Account creation and account expiration are both free at BuyandCarry. There are no charges associated with creating an account or any fees for account expiration. We aim to provide a hassle-free and cost-effective experience for our users.


Vendors are responsible for setting and handling local shipping fees for the delivery of their products to our office.


Yes, there may be additional fees for promotional opportunities such as featured product placements, email marketing, and social media promotion. You can learn more about these opportunities by contacting our dedicated vendor's help desk through a call or WhatsApp at +2340 9026 780 428 or by emailing us at vendorsupport@buyandcarry.com.

 



General

Buyandcarry is an online platform that connects customers with a wide range of African products, including food, fashion, and other made-in-Africa items.


To shop on Buyandcarry, you can browse our website, select the products you want, add them to your cart, and proceed to checkout for a secure and convenient shopping experience.


Yes, Buyandcarry serves both diaspora Africans and customers worldwide who are interested in African food, fashion, and innovation.


You can contact our friendly and dedicated customer service team through a call or WhatsApp at +2340 7068 492 608 or by emailing us at hello@buyandcarry.com.


Buyandcarry is an online marketplace connecting customers with authentic African products. To become a vendor, you can sign up on our platform as a vendor. Visit https://vendor.buyandcarry.com/office/register.php to get started.


To set up your vendor account and list products, follow these steps:

  • Sign up as a seller on Buyandcarry.

  • Complete your vendor profile.

  • Use our vendor dashboard to list your products, set prices, and add descriptions.

 


You can sell a wide range of products, including African cuisine, fashion, and other 'made in Africa' items. We aim to offer a diverse assortment of products, so you're encouraged to list items that fall within these categories.


No, there are no fees associated with selling on Buyandcarry.


We have a dedicated support team to assist vendors. You can reach out to us for any questions or issues. Additionally, we offer resources and guides to help you succeed as a vendor. You can contact our friendly and dedicated vendor help desk through a call or WhatsApp at +2340 9026 780 428 or by emailing us at vendorsupport@buyandcarry.com.



Product and Quality Assurance

We source our products from local vendors and small businesses across Africa to offer authentic and high-quality items.


 Yes, we guarantee the quality, freshness, and authenticity of our products.


We have a return and exchange policy in place.



Ordering and Delivery

Follow these easy steps to shop

 

  1. Create an account on https://buyandcarry.com/register.php

 

  1. Go through our product list and add the desired products and corresponding quantities to your shopping cart.

 

  1. Fill in your delivery details.

 

  1. Make a payment and check out!

 

 


We are poised to serve everyone around the world seeking to explore African food, fashion, and innovation. We deliver all over the world.


Kindly contact us at +234706 849 2608. You can obtain whatever we can procure!


We can, yes. We have expertise in making deliveries on behalf of both domestic and foreign clients, and many clients put their trust in us to make deliveries to the recipients of their choice. For instance, a client in Lagos can ask us to make deliveries to a person in the diaspora.

 


On the checkout page, input your recipient's details, including name, address, and phone number, in the shipping address section.


The quickest way to shop is online. In less than 15 minutes, you can look at what we have and make your purchase. However, you can contact us via WhatsApp at +234706 849 2608 if you prefer not to use our website.


There are several compelling reasons to shop with BuyandCarry:

 

  1. Authentic Products: We offer a wide range of authentic African products, including cuisine, fashion, and other made-in-Africa items, sourced directly from local vendors. This ensures that you receive genuine and high-quality products.

 

  1. Competitive Prices: We are committed to providing unbeatable wholesale prices, making it more affordable for you to explore and purchase African products.

 

  1. Convenience: Our online shopping platform offers a convenient and user-friendly experience. You can easily browse and purchase products from the comfort of your home or office.

 

  1. Global Accessibility: Buyandcarry serves both diaspora Africans and customers worldwide, bringing African culture and products to a global audience.

 

  1. Supporting Small Businesses: We facilitate the growth of small businesses by connecting them with customers around the world and helping local vendors expand their reach and opportunities.

 

  1. Secure and Reliable: Your shopping experience with us is safe and reliable. We prioritize secure payments, express delivery options, and dedicated customer service.

 

  1. Variety: We provide an unbeatable collection of African bestsellers all in one place, making it easy for you to find the products you desire.

 

  1. Customer Support: Our friendly and dedicated customer support team is available to assist you with any questions or concerns.

 

  1. Delivery Options: We offer flexible delivery options, including express delivery for eligible orders, to meet your specific needs.

 

  1. Quality Guarantee: We are committed to delivering the best of Africa with a focus on quality, freshness, and the best price guarantee.

 

Shopping with BuyandCarry not only allows you to explore African culture but also supports local businesses and artisans. We are dedicated to enhancing your shopping experience and making it a pleasant and rewarding one.

 

 


To view your order history, simply log into your customer account. You will be presented with the option to view your order history.


We offer both bulk and retail services. Have a specific need? Reach us by phone or WhatsApp at +234706 849 2608


The delivery time for your items can vary based on several factors, including the shipping method you choose, your location, and the vendor's processing time. Here are some general estimates:

 

Standard Shipping: If you select standard shipping, it typically takes between 2 and 7 business days for domestic deliveries, depending on your location. International deliveries can take longer, often ranging from 7 to 21 business days.

 

Express Shipping: Express shipping is a faster option, and you can expect to receive your items within 1 to 3 business days for domestic deliveries. International express shipping can take around 3 to 7 business days.

 

Vendor Processing Time: Keep in mind that vendors may require time to process and prepare your order before it is shipped. This processing time can vary between vendors but is often 1 to 3 business days.

 

Please note that these are general estimates, and actual delivery times may vary. To get a more accurate estimate for your specific order, consider reviewing the estimated delivery date provided during the checkout process. This date will be based on your shipping address, the selected shipping method, and the vendor's processing time. If you have concerns about the delivery time, you can reach out to our vendor support team for more detailed information regarding your specific order. 

 


Yes, we offer international shipping to bring a taste of Africa to customers worldwide.

 


Yes, we provide order tracking, allowing you to monitor the status and estimated delivery time of your purchase.


There's a minimum requirement that varies depending on the product you're ordering.


  1. Log in to your BuyandCarry account.

  2. Navigate to the "Account Settings" or "Profile" section.

  3. Locate the "Address" → "Billing Address" option.

  4. Update your address with the new information and save the changes.

If you need further assistance, please contact our customer support at +2347068492608 during our business hours (9 AM–5 PM WAT) or reach out on WhatsApp.

 


Our shipping rates vary depending on the destination, size, and weight of your order. To get accurate shipping rates for your purchase, simply add the items to your cart and proceed to checkout. During the checkout process, you will be presented with the shipping options and their associated costs. We offer competitive rates and strive to provide the best value for your delivery needs.


Yes, we offer delivery to both residential and office addresses. During the checkout process, you can specify your preferred delivery address, whether it's your home or office. Please provide accurate and complete address details to ensure a smooth and successful delivery. If you have specific delivery instructions, you can include them during the checkout process or contact our customer support for assistance.


 

  1. Login: Login to your Buyandcarry vendor account on our website.

 

  1. Dashboard: Navigate to your vendor dashboard or a similar section where order and shipment information is available.

 

  1. Find Your Order: Locate the order that you want to track. It should display order details, including tracking information.

 

  1. Tracking Number: Click on the tracking number provided for the specific order. This will typically link to the carrier's tracking page.

 

  1. Carrier's Website: You will be redirected to the carrier's website, where you can enter the tracking number to get real-time updates on the status and location of your shipment.

 

 

 


We offer international shipping to all countries.


To determine your shipping cost, follow these steps:

  1. Add the items you want to purchase to your cart.

  2. Proceed to the checkout page.

  3. Enter your shipping address details, including the destination country.

  4. The shipping options and their associated costs will be calculated and displayed for your review.

  5. Choose the shipping option that best suits your needs and complete the checkout process.

The shipping cost is determined based on the destination and size

 and weight

 


Buyandcarry takes care of the clearing of your goods. You don't need to worry about the customs clearance process; we handle it on your behalf.


You can drop off your products at our office during our regular business hours, which are from 9 a.m. to 5 p.m. West African Time (WAT), Monday through Saturday. Please ensure that your products are properly packaged and labelled.


We currently offer shipping services exclusively for registered vendors on our website. To utilize our shipping services, please sign up as a vendor at https://buyandcarry.com/becomeavendor.php Once you're registered and your products are listed on our platform, you can take advantage of our shipping and delivery options to reach your customers.


We require all items to be vacuum-sealed before they can be shipped.



Discounts and Promotions

Yes, we value our customers and often run promotions and special offers. To stay updated, subscribe to our newsletter and follow us on social media.


We offer a referral program where you can earn rewards for referring friends and family to Buyandcarry.



Payment

 

  1. Payments into our corporate bank accounts (both Naira and USD)

 

  1. Naira debit card online payment Your payment is secure and processed by a reputable financial institution. We do not have access to your card details.

 

  1. Payment is in USD and other currencies.

 


Yes, you can pay in USD and other currencies.


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